Privacy Policy
Data Protection & How We Use Your Information
Our Commitment to Your Privacy
Ameira Travel recognises the importance of protecting your privacy and security when you provide information to us. We take full responsibility for ensuring that proper security measures are in place to protect your information. We will only use this information to book your travel arrangements and to inform you about our services.
Unless legally obliged, we will never disclose your information to any third party without your prior consent. By using this site and/or our services, you consent to the processing of your personal data as described in this Privacy Policy.
Ameira Travel cares about your privacy. We collect and use personal data only as it might be needed for us to deliver your travel arrangements. Your personal data includes information such as:
Our Privacy Policy describes how and what data we collect, and how and why we use your personal data. It also describes options we provide for you to access, update or otherwise take control of your personal data that we process.
If at any time you have questions about our practices or any of your rights described below, you may reach our Data Protection Officer (DPO) by contacting us at:
This inbox is actively monitored and managed so that we can deliver an experience you can confidently trust.
The Information We Collect
In order to process your booking and ensure that your travel arrangements run smoothly and in accordance with your requirements, we need to use the information you provide and pass this on to the relevant suppliers such as airlines, hotels and transport companies. This information may include your name, address, age and any special needs, disabilities or dietary requirements.
Where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not, however, pass any information on to any person not responsible for part of your travel arrangements. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making a booking with Ameira Travel you consent to the information being passed on to the relevant persons.
Much of what you likely consider personal data is collected directly from you when you:
- Create an account or purchase any of our services
- Request assistance from our customer support team
- Complete contact forms or request newsletters or other information from us
- Participate in competitions and surveys, apply for a job, or otherwise participate in activities we promote that might require information about you
- Provide us with information about an accident, illness or incident that occurred in connection with your holiday, or when you make a complaint via a third party such as an airline or hotel
- Fill in the required fields of our online booking forms but do not complete your booking — we collect this information in order to offer assistance in case you are experiencing difficulties with our website (where we have your consent to do so)
We also collect additional information when delivering our services to ensure necessary and optimal performance:
- Account related information collected in association with your use of our services, such as booking a hotel or package holiday, saving a quote, information requests, and customer service notes.
- Cookies and similar technologies on our websites and mobile applications allow us to track your browsing behaviour, links clicked, items purchased and your device type, and to collect analytics about how you use and interact with our services. For more information please visit our Cookie Policy.
- Data about usage of services is automatically collected when you use and interact with our services, including metadata, log files, cookie/device IDs and location information. This includes data about your interactions with features and content, IP address, browser type and settings, date and time of use, device information and error data.
Ameira Travel Newsletter
The Ameira Travel newsletter will only be sent to you if you have opted in to receive it. To unsubscribe at any time, please email [email protected] stating your wish to unsubscribe, or use the unsubscribe option on the newsletter itself.
How We Use Your Information
We always do our utmost to minimise the data we collect, limiting its use and purpose to only that which we have been given permission for, which is necessary to deliver the services you have purchased, or which we might be required or permitted to use for legal compliance or other lawful purposes. We use the information we collect to:
- Provide you with the products you have purchased, including hotel and airline reservations that form your contract with us
- Improve and optimise the operation and performance of our website
- Diagnose problems with and identify any security risks, errors, or needed enhancements to the website
- Detect and prevent fraud
- Collect aggregate statistics about use of our services
- Understand and analyse how you use our services and what products and services are most relevant to you
Sharing Your Personal Data
We only share your personal data with trusted third parties which we have integrated with in order to provide the products and reservations you have purchased. These trusted third party service providers include:
- Airline reservations and their third party platform providers (Sabre Travel Network and Travelfusion)
- Hotel reservations and our local DMC (Destination Management Company) that we work with to supply your hotel and ground arrangements in your chosen destination
- Airports, immigration/border control and other government authorities. Some destinations require airlines and tour operators to provide Advance Passenger Information about you to the border/immigration authorities of your travel destination. This comprises the basic information contained in your passport. We will provide this information where we are required to do so.
- Processing credit card payments
- Serving advertisements
- Conducting product feedback requests
We only share your personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilising, sharing or retaining your personal data for any purpose other than that for which they have been specifically contracted.
Website analytics: We use web analytics tools such as Google Analytics to collect information about how you interact with our website, including which pages you visit and how long you spend on each page. These tools place persistent cookies in your browser to identify you as a unique user on your next visit. The information collected does not include personal data such as your name or billing information. You can control the technologies we use by managing your settings through our Cookie Policy.
Targeted advertisements: Targeted ads or interest-based offers may be presented to you based on your activities on our webpages and other websites. Our third party partners may use technologies such as cookies to gather information about such activities in order to provide you with advertising based upon your browsing activities and interests, and to measure advertising effectiveness.
Children: We do not intend to collect or knowingly collect information from children. Our holidays can only be purchased by anyone over 18 years of age.
How We Secure, Store and Retain Your Data
We do our best to keep your personal data safe. We use safe protocols for communication and transferring data (such as HTTPS) and monitor our systems for possible vulnerabilities and attacks. We also take a number of other measures including:
- Safe website protocols such as HTTPS
- Ensuring the physical and digital security of our equipment, devices and systems by mandating appropriate password protection, encryption and access restrictions
- We are a PCI DSS compliant company, meaning that we apply high standards of security in respect of your payment information
- Ensuring appropriate access controls so that access to your information is only granted to those of our people who need to use it in the course of their work
- Carrying out regular penetration testing of our systems and third party reviews of our software
- Maintaining internal policies and delivering data protection and confidentiality training to ensure our people understand their responsibilities in looking after your information
Your Rights
You have certain rights in respect of the personal information that we hold about you, including:
What Choices Do I Have?
- You can always choose not to provide information, however without the information requested we would not be able to book the holiday or hotel you have chosen.
- If you do not want to receive newsletter emails from us, you may unsubscribe at any time using the methods described above.
- You may request a copy of the data we hold about you by emailing [email protected].
- You may request that all your data is removed. In some circumstances, such as an ongoing reservation or other legitimate business interest (as laid out in the GDPR guidelines), we may not be able to remove this data immediately. To request removal of your personal data, please email